Skyler Luxe Returns & Refunds Policy
At Skyler Luxe, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
Items can be returned within 7 days of delivery.
To be eligible for a return, items must be:
Unused and in the same condition you received them.
In the original packaging (if applicable).
Important:
Jewellery: Items must be unworn and in original condition. Custom or personalized jewellery cannot be returned.
Glassware & Home Accessories: Must be in perfect condition; any breakage or damage caused after delivery is not refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved, your refund will be processed to your original method of payment within 5–10 business days. Shipping costs are non-refundable. If you received free shipping, the cost we incurred will be deducted from your refund.
Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange an item for the same product, contact us at support@skylerluxe.co.za within 7 days of receiving your order.
Return Shipping
Customers are responsible for the cost of return shipping.We recommend using a trackable shipping service (e.g., Pudo or Paxi) as we cannot guarantee receipt of your returned item.
Non-Refundable Situations
We cannot process refunds or exchanges if:Items are not returned within the 7-day window.Items are used, damaged (not by courier), or not in their original condition.Custom or personalized items.*
How to Initiate a Return
Email us at support@skylerluxe.co.za with your order number and reason for return.We will provide return instructions.Once received and inspected, we will notify you about your refund or exchange status.
Contact Us
For any questions about returns or refunds, please reach out to us:
📧 support@skylerluxe.co.za
☎️ 083 226 9680